At Curate Space Ltd, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we are here to assist you.
At Curate Space, each of our wallpapers and fabrics is printed to order, created specifically for you. This bespoke approach ensures exceptional quality while reducing unnecessary waste.
As all items are made to order, we are unable to accept returns or cancellations for change of mind, incorrect measurements, or over-ordering. These products are created to your specifications and cannot be resold. Therefore, the standard 14-day cooling-off period for distance selling does not apply
We will always do our best to accommodate cancellation requests, however cancellations must be made in writing and can only be accepted before production has begun. If production or cutting has started, a 50% charge will be retained. Once an item is in full production, cancellation is no longer possible.
Your statutory rights remain fully protected. All goods must be as described, of satisfactory quality and fit for purpose.
If your order arrives damaged or faulty, please notify us within 7 days of delivery so we can resolve the issue promptly.
Please email info@curatespace.com with your order number and delivery date, clear photographs of the outer packaging, shipping label, and the issue. For wallpaper, please include roll labels or batch numbers and, where possible, images before hanging.
Unauthorised returns will not be accepted or credited.
If a fault or damage is confirmed, we will offer a repair, replacement, or refund in line with the Consumer Rights Act 2015. Returns will only be accepted by prior agreement. If a return is required, we will provide a prepaid label or reimburse reasonable postage. Refunds will be issued to the original payment method within 14 days of receiving the returned goods or agreeing a refund where a return is not required.
We are unable to accept claims for wallpaper that has been hung, fabric that has been cut, or items that have been altered, installed, or used.
Non-returnable items unless faulty or damaged include made-to-order wallpaper, murals and fabric, cut lengths or part rolls, samples, and bespoke items such as cushions, blinds, curtains and furniture.
It is the responsibility of the customer to ensure that the product is suitable for their intended use prior to purchase. We are always happy to advise if needed.
Colour may vary slightly between screens and printed material and between print batches. We recommend ordering a sample and purchasing sufficient quantity in one order to ensure consistency. Minor variations in colour or scale are not considered faults.
If you have any questions or need assistance, please contact us at info@curatespace.com
This policy does not affect your statutory rights.
Curate Space Ltd holds copyright for all designed material, including custom designs created for clients. You, or any third party, cannot copy or reproduce any of our designs, anyone found doing so will be pursued using the appropriate legal route.
We hold the right to use custom designs for future projects and clients if appropriate.